Crowdbooster Status

Temporary service outage 10:28pm PST

1/30/12 11:15pm PST

Everything should be back to normal now. Thank you for your patience!

1/30/12 10:38pm PST

We are back up! To recover completely, scheduling will be temporarily unavailable. Sorry for the inconvenience.

1/30/12 10:28pm PST

We're down temporarily to recover from an issue. We will keep you updated here on status.crowdbooster.com and on twitter @crowdbooster.

Back from Maintenance

The site is now back from maintenance. There are still a few issues from the downtime that you may see when logging on:

  • Data from the last couple days will be incomplete, but we are working to catch this up quickly for Twitter data. Facebook data may be delayed another couple days.
  • Any Twitter accounts you may have added in the past couple days may be missing, we are working to bring them back, but in the meantime re-adding them will work.
  • Scheduled Tweets and Posts that were due to be sent during the time we were down were likely not sent - check your dashboard and you can re-schedule or cancel them as needed.
  • Adding Facebook Pages and updating data for your existing pages will continue to be disabled while we finish some maintenance work there.  Updates on this will be posted here and on Twitter (@crowdbooster).


Please do not hesitate to contact us at support@crowdbooster.com or our live chat box if you have any questions at all about this downtime.

Lastly, we wanted to apologize to all of our users for letting you down the past two days.  Our users are our favorite people in the world - you are what inspire us to get up in the morning and try make the world a better, easier, less frustrating place for social media managers everywhere.  Whenever we fail you like we have the past two days, it really hurts.

Our first priority is to bring back all the remaining functionality to the site (updated Facebook data and adding new pages). After that, we'll be taking a hard look in the mirror to figure out how we can avoid this situation in the future.

Thanks for all of your continued support,
-Team Crowdbooster

Down For Maintenance 12/9 10:10am PST

Update 12/9/11 10:10am PST:

The current maintenance on the site will take a few more hours. We thank you for being patient as we upgrade the system and recover from database issues. We'll keep you updated here and on our Twitter: http://twitter.com/crowdbooster

Update 12/9/11 1:25pm PST:

We are shooting to get Crowdbooster back online later this afternoon / early evening Pacific Standard Time. Just to make a note, your scheduled tweets and posts will not be going out during the maintenance. We sincerely apologize for the inconvenience.

Update 12/9/11 10:30pm PST:

We are still working through the night to minimize the damage. You should begin to see some activity by tomorrow morning. Thank you for standing by and being patient. We really appreciate your support.

[Resolved] Issues w/ Scheduled Tweets/Posts

We had an issue with scheduled tweets/posts not going out starting around 10pm PDT last night (Thursday, October 6, 2011) that was resolved this morning, Friday, October 7, 2011 at 9am PDT.

Any tweets in this eleven hour window should appear as failed in your dashboard so you can easily reschedule them.

 

We're working on improving the reliability of scheduled tweets and posts. Thanks for bearing with us.

[RESOLVED] Issues w/ Scheduled Tweets and Connecting Twitter accounts

Hey everyone,

Some of you may have experienced issues with scheduled tweets not going out and not being able to connect Twitter accounts starting yesterday, September 27. We're really sorry for any inconvenience, and have been working with Twitter to track down the issue. We're happy to announce that all of these issues should now be resolved. Any tweets that we weren't able to send out should show up in your dashboard so you can quickly reschedule them.

If you continue to experience any issues, definitely let us know by emailing support@crowdbooster.com.

Crowdbooster Blog: Social Media Marketing - Blogged