Crowdbooster Status http://status.crowdbooster.com Most recent posts at Crowdbooster Status posterous.com Mon, 30 Apr 2012 06:36:00 -0700 Scheduled Tweets/Posts Issue http://status.crowdbooster.com/scheduled-tweetsposts-issue http://status.crowdbooster.com/scheduled-tweetsposts-issue

UPDATE 11:40AM 4/30/2012: All issues with scheduled tweets/posts have been resolved - everything should be working again. If you had any scheduled tweets/posts there were supposed to go out between 3AM PDT and 11am PDT today, they should now show up on your dashboard as failed so you can reschedule them. Again, we're really sorry about this and will work hard to improve the reliability of our systems.

We are currently experiencing issues with scheduled tweets/posts and are working on a resolution. Any scheduled tweets/posts that are not sent will show up as failed on your dashboard later. We are deeply sorry. We'll keep you posted here and on Twitter.

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Thu, 15 Mar 2012 03:01:00 -0700 We're really sorry that crowdbooster.com was down between 2:22 and 2:43am PDT. It's back up! http://status.crowdbooster.com/were-really-sorry-that-crowdboostercom-was-do http://status.crowdbooster.com/were-really-sorry-that-crowdboostercom-was-do

UPDATE: Everything should be back to normal as of 2:43am PDT.

We were woken up by our awesome monitoring systems around 2:22am PDT this morning that http://crowdbooster.com was down. After much confusion, we found out that this was caused by general network issues between 2:22am and 2:43am PDT in the region where we host our servers on Amazon Web Services. We're really sorry for any inconvenience - everything should be back to normal now.

From the Amazon Web Services dashboard dashboard:

2:40 AM PDT We are investigating connectivity issues for EC2 in the US-EAST-1 region.
3:03 AM PDT Between 2:22 AM and 2:43 AM PST internet connectivity was impaired in the US-EAST-1 region. Full connectivity has been restored. The service is operating normally.

Thanks for supporting us!

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Mon, 30 Jan 2012 22:27:00 -0800 Temporary service outage 10:28pm PST http://status.crowdbooster.com/temporary-service-outage-1028pm-pst http://status.crowdbooster.com/temporary-service-outage-1028pm-pst

1/30/12 11:15pm PST

Everything should be back to normal now. Thank you for your patience!

1/30/12 10:38pm PST

We are back up! To recover completely, scheduling will be temporarily unavailable. Sorry for the inconvenience.

1/30/12 10:28pm PST

We're down temporarily to recover from an issue. We will keep you updated here on status.crowdbooster.com and on twitter @crowdbooster.

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http://files.posterous.com/user_profile_pics/115828/rickyyean.jpg http://posterous.com/users/4aAQfO26OIsp Ricky Yean rickyyean Ricky Yean
Tue, 24 Jan 2012 18:39:00 -0800 Temporary service outage 6:40pm PST http://status.crowdbooster.com/temporary-service-outage-640pm-pst http://status.crowdbooster.com/temporary-service-outage-640pm-pst

Update: 7:00pm PST

We're back! The site might be a little slow at first, but soon we will be back to normal. Thank you for your patience.

 

6:40pm PST

We had to take the site down momentarily. Sorry about the inconvenience. We will be back in about 20 minutes. Please keep posted here and @crowdbooster. 

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http://files.posterous.com/user_profile_pics/115828/rickyyean.jpg http://posterous.com/users/4aAQfO26OIsp Ricky Yean rickyyean Ricky Yean
Sat, 10 Dec 2011 02:09:00 -0800 Back from Maintenance http://status.crowdbooster.com/back-from-maintenance http://status.crowdbooster.com/back-from-maintenance

The site is now back from maintenance. There are still a few issues from the downtime that you may see when logging on:

  • Data from the last couple days will be incomplete, but we are working to catch this up quickly for Twitter data. Facebook data may be delayed another couple days.
  • Any Twitter accounts you may have added in the past couple days may be missing, we are working to bring them back, but in the meantime re-adding them will work.
  • Scheduled Tweets and Posts that were due to be sent during the time we were down were likely not sent - check your dashboard and you can re-schedule or cancel them as needed.
  • Adding Facebook Pages and updating data for your existing pages will continue to be disabled while we finish some maintenance work there.  Updates on this will be posted here and on Twitter (@crowdbooster).


Please do not hesitate to contact us at support@crowdbooster.com or our live chat box if you have any questions at all about this downtime.

Lastly, we wanted to apologize to all of our users for letting you down the past two days.  Our users are our favorite people in the world - you are what inspire us to get up in the morning and try make the world a better, easier, less frustrating place for social media managers everywhere.  Whenever we fail you like we have the past two days, it really hurts.

Our first priority is to bring back all the remaining functionality to the site (updated Facebook data and adding new pages). After that, we'll be taking a hard look in the mirror to figure out how we can avoid this situation in the future.

Thanks for all of your continued support,
-Team Crowdbooster

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http://files.posterous.com/user_profile_pics/993221/fbprofile.jpg http://posterous.com/users/5fiOCaVzlhJf Mark Linsey mlinsey Mark Linsey
Fri, 09 Dec 2011 10:08:00 -0800 Down For Maintenance 12/9 10:10am PST http://status.crowdbooster.com/down-for-maintenance-129-1010am-pst http://status.crowdbooster.com/down-for-maintenance-129-1010am-pst

Update 12/9/11 10:10am PST:

The current maintenance on the site will take a few more hours. We thank you for being patient as we upgrade the system and recover from database issues. We'll keep you updated here and on our Twitter: http://twitter.com/crowdbooster

Update 12/9/11 1:25pm PST:

We are shooting to get Crowdbooster back online later this afternoon / early evening Pacific Standard Time. Just to make a note, your scheduled tweets and posts will not be going out during the maintenance. We sincerely apologize for the inconvenience.

Update 12/9/11 10:30pm PST:

We are still working through the night to minimize the damage. You should begin to see some activity by tomorrow morning. Thank you for standing by and being patient. We really appreciate your support.

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http://files.posterous.com/user_profile_pics/115828/rickyyean.jpg http://posterous.com/users/4aAQfO26OIsp Ricky Yean rickyyean Ricky Yean
Sun, 30 Oct 2011 21:49:00 -0700 Scheduled Maintenance 10/30 10:00pm PDT http://status.crowdbooster.com/scheduled-maintenance-1030-1000pm-pdt http://status.crowdbooster.com/scheduled-maintenance-1030-1000pm-pdt

Update 10/30/2011 at 10:55pm PDT: And we're back. Things might be a little bit slow for the next hour or so. Thanks for your patience!

http://crowdbooster.com will be temporarily unavailable for scheduled maintenance starting at 10pm pacific time tonight. Follow Crowdbooster for more details. Thanks for your patience and sorry for the inconvenience!

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Fri, 07 Oct 2011 09:05:00 -0700 [Resolved] Issues w/ Scheduled Tweets/Posts http://status.crowdbooster.com/resolved-issues-w-scheduled-tweetsposts http://status.crowdbooster.com/resolved-issues-w-scheduled-tweetsposts

We had an issue with scheduled tweets/posts not going out starting around 10pm PDT last night (Thursday, October 6, 2011) that was resolved this morning, Friday, October 7, 2011 at 9am PDT.

Any tweets in this eleven hour window should appear as failed in your dashboard so you can easily reschedule them.

 

We're working on improving the reliability of scheduled tweets and posts. Thanks for bearing with us.

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Wed, 28 Sep 2011 14:54:00 -0700 [RESOLVED] Issues w/ Scheduled Tweets and Connecting Twitter accounts http://status.crowdbooster.com/resolved-issues-w-scheduled-tweets-and-connec http://status.crowdbooster.com/resolved-issues-w-scheduled-tweets-and-connec

Hey everyone,

Some of you may have experienced issues with scheduled tweets not going out and not being able to connect Twitter accounts starting yesterday, September 27. We're really sorry for any inconvenience, and have been working with Twitter to track down the issue. We're happy to announce that all of these issues should now be resolved. Any tweets that we weren't able to send out should show up in your dashboard so you can quickly reschedule them.

If you continue to experience any issues, definitely let us know by emailing support@crowdbooster.com.

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Tue, 30 Aug 2011 11:19:00 -0700 Temporary service outage [UPDATED] http://status.crowdbooster.com/temporary-service-outage http://status.crowdbooster.com/temporary-service-outage

Tuesday 8/30 11:20AM PDT - Crowdbooster is experiencing a temporary outage. We will keep you posted here and on Twitter at @Crowdbooster.

[UPDATE] 8/30 11:47AM PDT - Our service is back up. Please log in again at http://crowdbooster.com/login/ Thank you for your patience.

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http://files.posterous.com/user_profile_pics/115828/rickyyean.jpg http://posterous.com/users/4aAQfO26OIsp Ricky Yean rickyyean Ricky Yean
Sun, 28 Aug 2011 19:33:00 -0700 Scheduled Maintenance 8/28 8:30PM PDT (8/29 3:30AM GMT) http://status.crowdbooster.com/scheduled-maintenance-828-830pm-pdt-829-330am http://status.crowdbooster.com/scheduled-maintenance-828-830pm-pdt-829-330am

UPDATE 9:26PM PDT August 28th (4:26 PM GMT August 29th): And we're back: http://crowdbooster.com! Thanks for your patience.

 

We'll be temporarily unavailable for a very brief scheduled maintenance today (Aug 28th) starting at 8:30pm PDT (8/29 3:30AM GMT). Sorry for any inconvenience! We'll let you know as soon as we're back!

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Fri, 26 Aug 2011 01:38:00 -0700 Offline for Maintenance at 8/26 04:00 AM PDT (8/26 11:00AM GMT) http://status.crowdbooster.com/offline-for-maintenance-at-826-0400-am-pdt-82 http://status.crowdbooster.com/offline-for-maintenance-at-826-0400-am-pdt-82

UPDATE 5:03AM PDT: And we're back online. Thanks for your patience.

 

We'll be temporarily unavailable for a very brief scheduled maintenance today (Aug 26th) at 4am PDT (8/26 11:00AM GMT). Sorry for any inconvenience! We'll let you know as soon as we're back!

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http://files.posterous.com/user_profile_pics/115828/rickyyean.jpg http://posterous.com/users/4aAQfO26OIsp Ricky Yean rickyyean Ricky Yean
Tue, 19 Jul 2011 03:07:00 -0700 Crowdbooster back online after maintenance http://status.crowdbooster.com/crowdbooster-back-online-after-maintenance http://status.crowdbooster.com/crowdbooster-back-online-after-maintenance

We're now back online after an issue today with one of our database servers around 1pm PDT - http://crowdbooster.com was taken down for maintenance and error recovery. Although the site is fully operational again, your data may not be completely up-to-date - give us some time to catch back up. If any scheduled tweets did not go out during our downtime (or due to issues with Twitter yesterday), you can reschedule them from your dashboard.

Sorry for any inconvenience and thanks for your patience.

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Sun, 12 Jun 2011 17:14:00 -0700 Scheduled maintenance - http://crowdbooster.com will remain available http://status.crowdbooster.com/scheduled-maintenance-httpcrowdboostercom-wil http://status.crowdbooster.com/scheduled-maintenance-httpcrowdboostercom-wil

UPDATE 9:53PM PDT on 6/12: We just finished with our scheduled maintenance - your dashboard may still not be fully up-to-date, but should be soon. Thanks for your patience!

Currently doing some maintenance:  will remain available, but your data may not be completely up-to-date. Thanks for your patience! We'll update you here.

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Wed, 04 May 2011 08:03:29 -0700 Back to your regularly scheduled social media marketing: Crowdbooster scheduled maintenance over http://status.crowdbooster.com/back-to-your-regularly-scheduled-social-media http://status.crowdbooster.com/back-to-your-regularly-scheduled-social-media Thanks for your patience everyone - http://crowdbooster.com is back up after a longer than expected maintenance window. We're working hard to improve the underlying architecture and give you the best social media marketing dashboard out there. Right now, your dashboard may not be fully up-to-date, but should be updating, and again, we're working hard to support updating everyone's data in close to real-time.

-The Crowdbooster Team

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Tue, 03 May 2011 18:46:48 -0700 Crowdbooster Scheduled Maintenance May 3rd at 10PM PDT (May 4th 5AM GMT) http://status.crowdbooster.com/crowdbooster-scheduled-maintenance-may-3rd-at http://status.crowdbooster.com/crowdbooster-scheduled-maintenance-may-3rd-at http://crowdbooster.com will be temporarily unavailable for scheduled Maintenance starting on May 3rd at 10PM PDT (May 4th 5AM GMT). Apologies for the inconvenience and we'll let you know when we're back.

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Wed, 20 Apr 2011 19:30:00 -0700 Schedule Maintenance 4/20 11:00 PM PDT (4/21 6:00AM GMT) http://status.crowdbooster.com/schedule-maintenance-420-1100-pm-pdt-421-600a http://status.crowdbooster.com/schedule-maintenance-420-1100-pm-pdt-421-600a

UPDATE 11:05PM: And we're back - thanks for your patience everyone. 

 

We'll be temporarily unavailable for a very brief scheduled maintenance tonight (April 20th) at 11pm PDT (4/21 6:00AM GMT). Sorry for any inconvenience! We'll let you know when we're available again.

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Sat, 02 Apr 2011 21:33:00 -0700 Brief Scheduled Maintenance Tonight (2AM PST) on 4/3 http://status.crowdbooster.com/brief-scheduled-maintenance-tonight-2am-pst-o http://status.crowdbooster.com/brief-scheduled-maintenance-tonight-2am-pst-o

UPDATE 2:03AM: And everything's back after just 2 minutes and some smooth maintenance work. Thanks everyone!

Hey everyone,

http://crowdbooster.com will be temporarily unavailable starting tonight at 2AM as we do some scheduled server maintenance. This won't take longer than a few minutes.

Thanks for your patience and we'll update here once it's done!

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran
Wed, 30 Mar 2011 09:45:00 -0700 Brief Downtime http://status.crowdbooster.com/brief-downtime http://status.crowdbooster.com/brief-downtime

UPDATE 2:50PM 3/30/11: We're back up after resolving issues with our messaging queue (more details to follow). We're working hard to get everything back up and running smoothly. Thanks for your patience.

 

Hi, we are experiencing some downtime and will be back soon. Sorry about the inconvenience.

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http://files.posterous.com/user_profile_pics/115828/rickyyean.jpg http://posterous.com/users/4aAQfO26OIsp Ricky Yean rickyyean Ricky Yean
Sun, 06 Mar 2011 22:06:00 -0800 Crowdbooster Scheduled Maintenance 3/7/11 12AM PST http://status.crowdbooster.com/crowdbooster-scheduled-maintenance-3711-12am http://status.crowdbooster.com/crowdbooster-scheduled-maintenance-3711-12am

Hey everyone,

UPDATE 1:31AM PST: And we're back up! Thanks for your patience.

http://crowdbooster.com will be temporarily unavailable for scheduled maintenance starting at 12AM PST March 7, 2011. We apologize for any inconvenience and thank you for your continued support. We'll let you know here as soon as we're back up - follow us on Twitter to stay up-to-date.

Thanks,
David

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http://files.posterous.com/user_profile_pics/1872175/profilepic.jpg http://posterous.com/users/3snuk9zgSNxL David Tran David David Tran